Refund Policy

This Refund Policy applies to Retone Pro, the paid subscription for Retone (retoneai.net), operated by Nimbus Labs. Retone Pro costs USD 14 per month.

Who you bought from. Retone Pro is sold by Paddle, our authorised reseller and the merchant of record. Paddle took your payment, issued your invoice, and is the name you will normally see on your statement. That matters here, because a refund is money coming back from Paddle. You can ask either of us and the money reaches you the same way — see section 3.

1. Cancellation

You may cancel your Retone Pro subscription at any time. After you cancel, your subscription remains active until the end of the current billing period. You will continue to have Pro access until that period ends. Cancellation stops future renewals; it does not by itself create a refund for time already billed, except as described below.

2. Refunds

If you request a refund within 14 days of a charge, we will honor that request. Email us at viniciussucupira091@gmail.com and include the email address used for the subscription and, if available, the date or receipt of the charge.

Refund requests made more than 14 days after the charge are evaluated case by case and are not guaranteed.

This 14-day promise is ours, and it sits on top of whatever rights you already have. It does not replace or shorten Paddle’s own refund policy, nor any right you have under the consumer-protection law of your own country.

3. How to Request a Refund or Cancel

Write to us at viniciussucupira091@gmail.com. Say whether you want a cancellation, a refund, or both, and we will arrange it with Paddle for you.

You can also go to Paddle directly, which is often faster: the receipt Paddle emailed you has a link to manage or cancel the subscription, and Paddle’s buyer support can be reached from that receipt or from Paddle’s Buyer Terms. Either route works; you do not need to do both.

4. Contact

All refund and billing questions: viniciussucupira091@gmail.com.